AT THE CUSTOMER’S SIDE
OUR AFTER SALES SERVICES
SUPPORT SERVICE, SPARE PARTS AND WARRANTY
As part of our work, we dedicate a lot of attention to our after sales service, ensuring that customers can count on us to maintain their systems and to provide advice on the drying process.
In the first 24 months after installation, we provide any technical assistance necessary and supply spare parts free of charge. At the end of this warranty period, we offer an annual “Fault Diagnostic Service” which guarantees remote assistance 24 hours a day.
Customers can contact us at any time to request spare parts for their systems.
In fact, we store the majority of necessary spare parts in our warehouse, even for systems purchased in the 1970s, and most are available within 48 hours.
This service is performed thanks to our SPS program (Spare Parts Soon).
We also offer all customers a regular maintenance service, known as “MPP”: Maintenance Periodical Programme, which involves six-monthly or annual visits to check the chamber and its components.
MPPMAINTENANCE PERIODICAL PROGRAM
Regular maintenance programme
SPSSPARE PARTS SOON
Spare parts available in 48 hours
FDSFAULT DIAGNOSTIC SERVICE
Remote assistance 24 hours a day
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